General Advice for setting up e-mail accounts on your computer
If you cannot send mail, but receiving mail works fine:
If you have followed all of the instructions in setting up a mail client like Outlook and are not able to send mail you may be encountering an ISP that is censoring certain ports/sites. Check the following:
- Test from another machine on another ISP. If it works, then you know you have to work with your ISP or at least configure your mail client to do outgoing authentication
- Contacted your ISP to see if 'SMTP' mail requires a different outgoing mail server. This is currently the case with many ISP's. Note: If you have to use another mail server for sending mail, this will not affect your ability to receive mail under your own domain, the difference is you will be sending through your ISP instead of through your web site directly
Outgoing Authentication:
There is a requirement for you to configure your 'Outgoing Mail Server' settings to use 'Authentication'. The outgoing server (SMTP) requires authentication so that spammers etc cannot hi-jack your mail account. In short, your mail client software MUST authenticate with your username/id and password to send any mail through your web site. If it does not, you will receive errors. Depending on your ISP, the only way to configure mail is to send using your ISP's mail server instead.
Frequently overlooked issue:
About 90% of the e-mail we receive regarding problems accessing mail is solved by using the proper e-mail format, it has to follow the format of: username@yourdomain.com.
Need help quick?
We have compiled some helpful tutorials to get you set-up quickly and easily.
- Setting up FTP clients to upload files to your web space:
- Setting up your e-mail client: